Customer Retention Specialist – Service Focused with Growth Opportunity
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Support Growth.

Linda MacDonald State Farm is seeking a customer-focused Customer Retention Specialist who is passionate about helping people, building long-term relationships, and delivering a high-quality service experience. This role is ideal for someone who leads with empathy, communicates effectively, and takes pride in being a trusted resource for customers.

If you enjoy working closely with clients, maintaining strong relationships, and contributing to a positive team environment, this is an excellent opportunity to build a long-term career in the insurance industry.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
 • Life & Health license must be obtained within 90 days of your start date
 • We provide guidance, resources, and support to help you successfully complete the licensing process

Role Overview

As a Customer Retention Specialist, you will focus on supporting existing customers, managing renewals, and maintaining strong relationships. You will play a key role in ensuring customer satisfaction, improving retention, and contributing to overall agency growth.

This is a service-first role with opportunities to identify additional coverage needs and support agency objectives through thoughtful, needs-based conversations.

Responsibilities

Communicate with existing customers regarding renewals, coverage options, and policy updates

Review accounts and assist with changes, endorsements, and updates as needed

Provide professional, empathetic support during service and claims-related conversations

Build strong relationships to support retention and long-term customer satisfaction

Identify opportunities to enhance coverage and support customer needs when appropriate

Maintain accurate and detailed documentation of customer interactions

Collaborate with team members to meet retention and service goals

Ensure compliance with agency standards and applicable regulations

Qualifications

Strong interpersonal and relationship-building skills

Effective communication and active listening abilities

Detail-oriented with strong organizational skills

Problem-solving mindset with a focus on customer experience

Ability to multitask in a fast-paced environment

Prior customer service or account management experience preferred

Ability to meet licensing requirements outlined above

What We Offer

Competitive base salary plus performance-based incentives

Full support through the licensing process

Ongoing training and professional development

A collaborative, service-focused team environment

Opportunities for long-term growth within the agency

Equal Opportunity Employer

Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Build a Career Helping Customers?

If you enjoy supporting customers, building relationships, and being part of a team that values service and growth, apply today to join Linda MacDonald State Farm.